The Lumbridge Guide from RuneScape

Parents' Guide

We are passionate about online gaming and the creation of vibrant virtual worlds. As the creators of RuneScape, the Guinness world record-breaking MMORPG, we understand the importance of supporting our global gaming community and providing a safe and enjoyable gaming experience.

While our games are created with adult gamers in mind, we appreciate that younger players can also enjoy our games. We have compiled this guide to provide insight into our products and into the steps we take to ensure the safety and security of all players.

With over 150 million game accounts created since 2001, our products have attracted a wide range of players from all around the world. We are committed to supporting our global gaming community through a variety of methods.

Over half of the Jagex team is dedicated to player support, providing 24/7 multilingual assistance to players and their parents or guardians, and we apply industry-leading technology to assist with issues such as account security and player safety.

We work closely with internationally-recognised organisations to ensure that we continue to provide the highest possible standard of service to all users of our products. To learn more about these organisations, access their websites by clicking their logos at the bottom of this page.

We also have a specialist team dedicated solely to the wellbeing of younger players. Read more about the Community Safety Team.

To continue learning about Jagex, our products and the measures we take relating to account security and player safety, please select a topic from the menu on the left, or use the quick links below.

Quick links