Welcome to our Parents' Guide. We want to provide the parents of our players with as much information as possible about Jagex’s products and what we do to help our players enjoy our products in a safe and friendly environment. You can use this guide to find out more about subscribing to our games, helping your child to keep their game account secure, and details of our safety features.
Jagex is a company that specialises in providing fun and engaging online games for a broad audience, wherever in the world they may be. Over half of the Jagex team are dedicated to player support and their primary responsibility is to maintain a fun and safe gaming environment. The internet never closes, so our multilingual player support team is on hand 24/7 to provide support to players and parents. We have developed in-game content to educate players about online safety and security, and behind the scenes we operate industry-leading technology to prioritise reports from our players.
Our player community is truly global, with over 120 million unique users from all over the world having played Jagex games during the past seven years. We are committed to strong communication with players worldwide, and we offer our German-speaking users full translations of all our products, as well as player support in their own language. Our minigame website, FunOrb, is available in English, German, and French. We plan to expand our language products in the future, further improving our international communication.
We work closely with internationally-recognised organisations to ensure that we are providing the highest possible standard of service to all users of our websites and games. To find out more about the organisations that we work with, click here, or click on one of the logos at the bottom of the page to visit each organisation's website.
Please select a topic from the menu on the left for more information.