Jagex is fully compliant with the Payment Card Industry Data Security Standard (PCI DSS), so you can be confident that if you choose to pay for membership using your credit card, your details will be subject to the highest security standards.
To find out more about our compliance with the PCI DSS, click here.
No personally identifiable information is collected when a player accesses the public areas of our websites or when they play our single player games. However, we do collect and store information which is voluntarily provided via forms on our websites, or from communication with us, such as selecting a user name and password upon account creation, or providing contact information when starting a subscription.
In addition, to make use of our customer support service we often ask for contact information and provide a number of security questions which we can use to verify a player’s identity.
We use cookies and collect and store I.P. addresses in order to identify specific computers that access our websites. We also generate and store logs indicating usage of our websites, such as activity in our games and public and private chat communications; and we receive error reports in the case of our software failing on a player’s computer.
We also store 'save game' and 'game setting' information to enable us to provide a better games service in which a players’ activities and achievements are remembered in the game, and we conduct polls to find better ways of serving the needs of our users.
The information we collect may be used:
- To process your payment for membership subscriptions or other goods or services ordered on our websites;
- To provide our customer support service;
- To enforce our terms and conditions, and prevent hacking, security breaches and safety risks;
- To generate anonymous statistics regarding use of our websites;
- For our own internal marketing studies;
- To disclose information to the extent required by law, as requested by government, regulatory or law enforcement authorities.
We only hold data on those under 18 years old that we believe is reasonably necessary for them to participate.
Please note that players should be very careful before making or posting any communications on our websites. Certain information is visible to other players of the game, such as public and private chat. Furthermore, if a player adds another player to their friends list, they can see which in-game world they are playing on.
If we become aware that we hold any personally identifiable information for any player aged under 13 years old, it will be deleted from our system to ensure the protection of the child’s privacy. We will also ensure that the child will not be prompted to disclose any further personally identifiable information.
To view our full privacy policy, please click here for RuneScape, or click here for FunOrb.
We protect personally identifiable information using the same level of safeguards we use to ensure the security, integrity and privacy of our own information. In addition, we will take reasonable steps to ensure that third parties to whom we transfer any personally identifiable information agree to provide sufficient protection.
A cookie is a text-only string of information that a website transfers to your browser and is stored on your computer's hard disk. This is so that the website can remember who you are. We use cookies in a number of ways, such as storing your log-in information and tracking your country for our country-specific content.
We partner with external third parties to provide specific services, such as billing. These companies have agreed not to retain, share, store or use your personally identifiable information for any secondary purposes. The billing partners that we currently work with are WorldPay, PayByCash, SurfPin and PayPal. We also use external companies to serve the adverts on our websites, and they do not have access to any of your personally identifiable information.
If, for data protection purposes, you are concerned that the personally identifiable information that we hold about you or your child is not accurate, or should you wish to have your child’s personal information removed from our records, please see our RuneScape Data Protection Policy, or our FunOrb Data Protection Policy.
To view our full privacy policy, please click here for RuneScape, or click here for FunOrb.