We operate a chat filter to block offensive chat, but this will not be able to catch every type of rule breaking. If your child experiences anything in game that they find offensive then they can report this by clicking on the ‘Report Abuse’ button on the in-game screen. They can type in the offending player’s name and submit the report for Jagex staff to review. To ensure that your child never hears from them again, they should add the offending player's username to their Ignore list.

To find out how to report an incident, click here for RuneScape, or click here for FunOrb.

When a player submits an abuse report, our 24-hour Customer Support team receives a copy of the conversation between the reporter and the reported, allowing our team to effectively decide what action is required.

We action all abuse reports in line with the rules of our games. Where possible, we aim to educate players as to what they may have done wrong, to ensure that they learn from the experience. Where appropriate we will escalate abuse reports to Law Enforcement agencies.

If you have a major concern regarding a conversation that has taken place within RuneScape, we would always advise you to contact a member of your local law enforcement agency. Please be aware that we cannot divulge any information to you regarding any accounts involved, but will cooperate fully with any law enforcement investigation. All law enforcement agencies should contact us via the below email address:

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