Just as it is important for players to be safe in our online environments, it is also important that they take measures to protect the security of their account. This section provides parents with information on how our systems can be used for players to keep their accounts secure and how to resolve any problems that may occur with regards to security, such as requesting a new password or avoiding potential security threats from other players.

We offer advice on what to do if your child loses their account password or has their account stolen; and how to appeal an offence or a ban here.

We explain the negative consequences of buying or selling RuneScape gold or items for financial gain here.

We offer advice on how to help your child protect their account here.