We want our players to enjoy every moment that they spend on our websites and in our games. We have our own systems to help keep your child's account secure, and your child can make sure their account is always protected by following our security advice.
To help our players keep their RuneScape and FunOrb accounts safe, we have a number of safeguards that protect their passwords and make the account recovery process faster.
We prevent our players from revealing their password through the in-game chat system, so that they cannot give it out by mistake. All players are encouraged to set up recovery questions, so that they can provide us with extra information if they forget their password or lose their account. RuneScape players also have the option to set a bank PIN to protect their in-game items.
To find out more about account security in RuneScape, click here, or for FunOrb, click here.
If your child breaks one of our rules, they will receive a message in their inbox that explains which rule they have broken, the severity of punishment they will receive and evidence of their misdeed. Depending on the severity of the offence, the punishment may be temporary or permanent. For verbal offences, we may place a time-specific ‘mute’ on the character. The Offence History page will show your child how close they are to being permanently banned or muted, and this is determined by the number and severity of any offences they may have committed. Comparable to points on a driving licence, good behaviour will allow most offences to be removed from the account after 12 months, whereas any further rule-breaking will result in a harsher penalty.
Most offences can be appealed. This gives your child an opportunity to explain the situation surrounding the offence. To find out more about appealing an offence, click here.
We encourage our players to choose a memorable and secure password for their account, and to ensure that they do not give it to anyone else.
If a player discloses their password for any reason, someone else could access their account. If this occurs, the player can attempt to retrieve their lost account by submitting a password request form. More detailed advice for RuneScape accounts can be found here, and the equivalent information for FunOrb players can be found here. The password request form will ask them for some basic but essential information: the player’s username and the type of query.
Once they have pressed the continue button on this first page, the password request form will appear, which must be completed. It may be the case that not all the questions are relevant to their account, but those that are should be completed clearly and correctly. The more relevant the information we receive, the better chance we have of determining the true owner of the account.
If your child has forgotten their password, don't worry – it’s an easy process to set a new password and recover their account. You can find instructions on how to do this by clicking here for RuneScape, or here for FunOrb.
In order to track a player’s password request, they are given a unique ‘Tracker ID’. To follow the progress of the query, from the RuneScape homepage please select ‘Track a Recovery Request’, so that your child can type in their Tracker ID.