Get help with a locked account

If we think that the security of your Jagex account has been compromised for any reason, we'll lock the account to prevent anyone else from using it. Don't worry; once you unlock your Jagex account here, you'll be able to play as usual.

Please provide as much information as possible when prompted. If you do not know, or cannot remember all your account information, then please try and provide the earliest information you have for each of the categories requested. Once we're satisfied that the account is being returned to the correct owner, we'll let you set a new password.

Note down the tracking ID you are given, so that you can track the progress of your query.

Remember: if you suspect that someone else knows your password, change your password straight away.