How we enforce our rules

For the security and enjoyment of all players, we require users of our site to adhere to the Jagex game rules. We penalise rule-breakers with temporary bans or in-game chat mutes, and we use permanent bans and mutes for persistent offenders.

If you feel we have applied a ban or mute to your account in error, you can appeal via the offence history page. We use two pillars on this page to represent the ban and mute status of your account, each divided into three progressive colour zones as follows:

• Green (safe): you have committed only a small number of offences that were probably minor in nature, and have been given only short-term bans or mutes. Under most circumstances, you will be allowed to appeal these offences.
• Yellow (warning): you have committed a number of offences of varying degrees of significance, but you are not yet in danger of being given a permanent ban or mute. You should be careful not to commit any further offences, as this could place your account in the red zone. Under most circumstances, you will be allowed to appeal any offences you have not already appealed.
• Red (danger): you have committed a significant number of offences, and are in danger of being given a permanent ban or mute should you commit any further offences. Under most circumstances, you will be allowed to appeal any offences you have not already appealed.

Beneath the pillars, we display a list of the offences you have committed over the past twelve months, including the evidence for the offence where available. Each offence will remain on your account for twelve months, and you can appeal at any time by clicking the appeal button next to any offence. Your appeal will be reviewed by Player Support as soon as possible, and if successful, the penalty and all record of the offence will be removed from your account.

Normally we provide just one opportunity to appeal each offence. For long-term members of the Jagex community we may provide a second opportunity to appeal 21 days after the rejection of an initial appeal.

When appealing an offence, please take the time to review the evidence thoroughly and refer to the Jagex game rules.