Terms and Conditions

Version 0.5

Date: October 14, 2020.

1. Introduction

These terms and conditions of use, together with our privacy policy, rules of conduct, end-user licence agreements for authorised software ("EULA") and all supplemental terms (as amended from time to time), other documents and policies that are expressly referenced in these terms and conditions (the "Terms"), govern your use of any Jagex Products (as defined below) made available by Jagex to you ("you"/"yours").

The Jagex Product (as defined) is made available to you in accordance with these Terms by Jagex Limited ("Jagex", “we”, “our”, “us”), a company registered in England and Wales (registered number 3982706), and whose registered office is at 220 Science Park, Cambridge, CB4 0WA, United Kingdom. Our VAT number is 791 951 784.

Please read these Terms carefully. These Terms form a legally binding contract between you and us. By downloading, browsing, installing, accessing or using a Jagex Product in any way, you agree to be bound by these Terms. If you do not agree to be bound by these Terms you should not create an account (“Account”) in relation to the Jagex Product or download, install, browse, use or access the Jagex Product. If you have created an Account or used or downloaded a Jagex Product, but do not agree to these Terms, you should immediately discontinue your use of the Jagex Product, cancel your Account and uninstall it from your device.

To use the Jagex Product you may be required to comply with third-party platform operator terms (e.g. Apple's App Store or Google's Play Store terms). If you are accessing any Jagex Product via any third-party platform then these Terms shall apply in respect of your use of the Jagex Product, in addition to any terms and conditions imposed by such third party platform.

PLEASE KEEP A COPY OF THESE TERMS FOR FUTURE REFERENCE. YOU SHOULD CHECK THESE TERMS EVERY TIME YOU USE A JAGEX PRODUCT AS WE MAY CHANGE THESE TERMS AT ANY TIME IN ACCORDANCE WITH THE PROCESS SET OUT AT SECTION 3 BELOW. Current versions of these Terms are found here

2. Definitions

"Jagex Product(s)" means the applicable mobile and online PC platform versions of the games 'RuneScape' (also known as 'RuneScape 3' or 'RS3') and 'Old School RuneScape' (also known as 'OSRS') and such other games and platform versions as Jagex may make available to you from time to time (whether existing now or in the future) pursuant to these Terms and which shall include any authorised software needed to operate these games and access the platforms, all updates, additional content and localised versions thereof and any other related products, websites, applications or services made available by Jagex). THE ONGOING SUPPLY OF ANY PARTICULAR JAGEX PRODUCT IS NOT GUARANTEED. SOME JAGEX PRODUCTS HAVE AGE RESTRICTIONS.

References to "Stopping" or to "Stop" an Account includes temporarily or permanently disabling, suspending, banning or muting an Account. If your Account is muted, you can continue to play but will not be able to use free text chat. If your Account is disabled or banned, you will not be able to access your Account and any licenses previously granted to you to use the Jagex Products will be either temporarily or permanently revoked. THIS MEANS YOU WILL LOSE YOUR ACCOUNT, CHARACTERS AND ANY IN-GAME ITEMS OR CURRENCY. SUBSCRIPTION CREDIT CONTINUES TO EXPIRE IF ACCOUNTS ARE STOPPED. More information about when Jagex may Stop your Account can be found in section 12 of these Terms.

"Subscriber" is used to describe a user of a Jagex Product who pays a fee to obtain enhanced features of that Jagex Product. More information about subscriptions can be found in section 12 of these Terms.

"User Content" means all information of any kind (including remarks, suggestions, ideas, graphics, text, images, video, information and messages) communicated, posted, uploaded, or sent by users (whether Subscribers or free players) on or in connection with Jagex Products (including any user content created in game such as the particular appearance of a character). Jagex Products may include social elements which permit players to come into contact with and chat to other players. Messages exchanged between players, whether in private in-game messaging or public forums, are included within this definition of User Content.

"Virtual Currencies" is used to describe the in-game currencies that can be purchased in certain Jagex Products. More information can be found in section 13 of these Terms.

Other terms are defined in context below.

3. Changes to these Terms

We may change these Terms to reflect: (a) changes in applicable laws; (b) regulatory or security requirements; (c) relevant guidance or codes of practice; (d) technical alterations to Jagex Products; (e) to improve clarity and consistency; or (f) for any other reason within the sole discretion of Jagex.

Please check the Terms whenever you use a Jagex Product. We will treat your continued use of a Jagex Product as acceptance of any changes made to the Terms from the previous version. If you do not agree with the changes you should cancel your Account and if applicable subscription before the renewal date.

4. Preteens and users under 18

Jagex Products have age restrictions which prevent users who are under 13 years of age from creating an Account. You may not create an Account or use the Jagex Product if you are under the age of 13 and it is a violation of our Terms to register an Account on behalf of someone under this age. Where an applicable age rating body (e.g PEGI, ESRB, ESK) or platform (e.g Apple, Google Play) classifies a particular Jagex Product as suitable to be played only by users of a specified age above 13 years old, then in such circumstances, users (even if Account holders) below this classified age shall not be entitled to play, use or access the particular Jagex Product until they have reached the specified age classification. In all other circumstances, for users between 13 and 18 years of age, subject to the exceptions set out above and the laws of your country of residence (including the applicable age rating classification allocated to the Jagex Product by the relevant age rating authority and/or platform) and you obtaining your parents’/guardians’ prior consent, you will be entitled to use the Jagex Products. We do not knowingly collect or store any personally identifiable information from children under 13. If we find out that any personally identifiable information we have collected is from someone under 13, we will Stop the Account.

If you are under 18, by using the Jagex Product you are representing (i.e. making a promise) that you have consent from your parents/guardian to use Jagex Products in accordance with our Terms. We may Stop any Account if we are not satisfied that such consent has been given. You and your parent(s) or guardian(s) must review these Terms together. Parents and guardians are responsible for the acts of children under 18 years of age when using the Jagex Products. We recommend that parents and guardians familiarize themselves with parental controls on devices they provide their child.

If we are told by a parent/guardian that their child has misrepresented their age when registering for Jagex Products, we will Stop the Account provided we have information which satisfies us that the reporting person is indeed the parent or guardian of that child.

Parents can find more information about Jagex Products and how to contact us in the Parents' Guide

5. Safety and abuse

Before using any Jagex Product you should read the safety information. Parents of those users under the age of 18 should also review this information.

You should be aware of the potential risks of using a service which includes extensive User Content. User Content may be inaccurate, out of date or otherwise inappropriate. We cannot guarantee that users will comply with our Terms, rules or otherwise behave appropriately. You should not assume that a person is who he or she claims to be. In your own interests, you should not attempt to contact any user outside a Jagex Product.

If you are the victim of offensive or inappropriate behaviour or receive any other unwanted communications, you should report such inappropriate behaviour to us via the in game "Report abuse" button as well as seeking appropriate external help, for example from parents or law enforcement authorities. If you continue to suffer problems, or are not satisfied, then you must stop using the relevant Jagex Products. Alternatively, please contact our customer support team

We are under no obligation to actively monitor and/or moderate User Content. We do however undertake very limited monitoring detailed below.

Anti-Cheat Technologies

We may use anti-cheat technologies in relation to the Jagex Products. When you connect online to a game server, these technologies may activate and monitor your game play, the files on your computer associated with the Jagex Product or that otherwise access our servers, and your computer's memory, purely for the purposes of detecting and preventing cheating.

If any of these anti-cheat technologies detect cheating, we may collect relevant information necessary for our investigation and enforcement purposes, including your Account name, details about the unauthorized third party program and the Jagex Product files modification detected, and the time and date it was detected. We also may terminate these Terms, your access to the Jagex Products, and your Jagex Account if we determine you have been cheating.

Chat Monitors

We do not actively monitor chat between users. We have systems that monitor chat for certain keywords and provide us with a selection of high-risk User Content to review.

Further we review any chat that contains phrases supplied to us by the Internet Watch Foundation and relate to child protection issues or where a user indicates in chat that they are under 13 years old.

We also review chat logs if we have a reasonable suspicion that a user may be contemplating suicide or harming other users or third parties. We may supply chat logs to relevant civil and criminal authorities in line with our Privacy Policy.

6. Your account and license

To use many features of Jagex Products, we require you to create an Account and, in relation to some platform versions of Jagex Products, download and/or, install certain authorised software on your device. You may be required to create an Account before downloading and installing any software. We grant valid Account holders a non-exclusive, non-transferable, non-sub-licensable, personal, limited license, which can be revoked at any time, to access and use the Jagex Products and (as applicable) to download and use our software and install the Jagex Products on a device and to connect to our servers solely to use Jagex Products for personal and non-commercial purposes and subject at all times to your strict compliance with these Terms. To be clear, we consider the creation of an Account in order to access any authorised software in order to understand, decompile, reverse engineer, copy, reproduce, or transmit such authorised software as being outside the scope of “personal and non-commercial use”. We reserve all other rights, including all right, title and interest in the Jagex Products and associated intellectual property rights. You may not otherwise use, decompile, reverse engineer, copy, reproduce, transmit, publicly perform, distribute, commercially exploit, adapt, translate, modify, bundle, merge, share or make available to any person, or create derivative works of the Jagex Product. Further you may not use any automation tools, macros, bots, auto-typers and tools to circumvent any technical mechanisms or protections in place, share, sell or buy any other Accounts, or participate in any way whatsoever in any real-world trading, use multiple Accounts to break any of these Terms, exploit any known faults or bugs in the Jagex Products or authorised software, impersonate any employee, officer or agent of Jagex, persuade or attempt to persuade (including procuring others to persuade) other users to share any Account information, run or attempt to run any types of games of chance whether in the Jagex Product or in the real world using any part of the Jagex Product (including any Virtual Currencies); encourage others whether directly or indirectly to break any of these Terms; use inappropriate language or behaviour including any action that may be considered offensive, racist, obscene, discriminatory; nor ask for any personal details of other users; advertise other websites in the Jagex Product or any Jagex authorised forums or social media platforms.

Except as provided in these Terms, use of the Jagex Product does not grant you any right, title, interest or license to any such intellectual property you may access through the Jagex Products. Except as provided in these Terms, any use or reproduction of the Jagex Products or intellectual property therein is strictly prohibited.

THE JAGEX PRODUCTS AND ANY ASSOCIATED SOFTWARE ARE LICENSED TO YOU, NOT SOLD. YOUR LICENSE CONFERS NO TITLE OR OWNERSHIP TO THE JAGEX PRODUCTS OR SOFTWARE.

When setting up an Account for a Jagex Product, you may be asked to choose a username that will be used to identify you to other users. For example, a Jagex Product character name. You must not choose a username that infringes the rights of any third party, impersonates Jagex staff or other users, which is deliberately confusing, offensive, racist, obscene, hurtful, unlawful or otherwise inappropriate or which breaches the username requirements specified in the applicable rules relating to the Jagex Product. We reserve the right (at our sole and absolute discretion), to change any username for any reason or take such other action as we believe appropriate. You agree to keep your password safe at all times and not to disclose it to any other person. You are fully responsible for all activities on your Account (including the activities of all persons who use your password to gain access to your Account or who use the device on which the Jagex Product or related software is installed and/or downloaded) and for complying with any licences granted in these Terms and for any software. You are expressly prohibited from allowing anyone else to use your Account or to play or access the Jagex Product on your behalf. We reserve the right to Stop immediately your Account if someone else uses it. To help ensure the safety of your password, you must keep your computer and/or device (as applicable) free of viruses and other malicious code including Trojans, worms, time bombs, malware and spyware. You must use your password in accordance with the password requirements specified in the rules of the Jagex Product. REAL JAGEX STAFF WILL NEVER ASK YOU FOR YOUR PASSWORD.

We do not guarantee Jagex Products will be secure or free from bugs or viruses.

You must not attempt to gain unauthorised access to the Jagex Product, the server on which the Jagex Product is stored, or any server, computer or database connected to the Jagex Product. You must not attack the Jagex Products via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act (1990). We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them in accordance with our Privacy Policy. In the event of such a breach, your right to use and licenses granted in these Terms to the Jagex Product will cease immediately without notice from us.

If you believe that someone has stolen your password or you believe you have lost or had stolen the device upon which the Jagex Product or related software is installed or accessible or you believe that someone other than you has gained access to your Account, you should immediately submit an Account recovery request via the Jagex Product’s main menu. You will remain responsible for your Account until you have notified us.

7. Intellectual property rights, ownership and restrictions

Jagex ®, RuneScape ®, and Oldschool RuneScape ® are registered and/or unregistered trademarks of Jagex Limited in the United Kingdom, the United States and other countries. All third-party trademarks are the property of their respective owners.

You must not create or provide any other means by which any Jagex Product may be played by others (including, without limitation, replacement or modified client/server software or server emulators). Please note that any such activity may constitute civil wrongs and/or criminal offences, and we reserve the right to take such action as appropriate in the circumstances should we become aware that such offences are being committed.

Materials (including without limit all information, software, data, text, photographs, graphics, sound and video) placed on any Jagex Product by us, or on our behalf, are protected by our (or our business partners/suppliers/advertisers or licensors) copyright and other intellectual property rights. You may not use these materials or any Jagex Product except in accordance with these Terms and for personal and non-commercial use only.

You acknowledge that all intellectual property and other rights in any Jagex Product, including without limitation any game character, Account, content, Virtual Currency and virtual items in the Jagex Products are and will remain the property of Jagex and/or its licensors. As part of the license granted under these Terms, you are only granted limited non transferrable, non-sub-licensable permission (which can be revoked at any time) to use such content or Jagex Product, subject to and in accordance with these Terms and solely for your personal and non-commercial use.

NOTWITHSTANDING ANYTHING TO THE CONTRARY HEREIN, YOU ACKNOWLEDGE AND AGREE THAT YOU SHALL HAVE NO OWNERSHIP, TITLE OR OTHER PROPRIETARY INTEREST IN ANY JAGEX PRODUCT OR ACCOUNT, AND YOU FURTHER ACKNOWLEDGE AND AGREE THAT ALL RIGHTS IN AND TO AN ACCOUNT ARE AND SHALL FOREVER BE OWNED BY AND INURE TO THE BENEFIT OF JAGEX. Jagex does not permit any: (a) transfers of virtual items or Virtual Currency which take place outside the rules of a Jagex Product; or (b) transfers of Accounts; or (c) sale, gift or trade in the real world of anything that appears or originates in a Jagex Product.

Jagex reserves the right to stop offering a Jagex Product or a particular part of a Jagex Product at any time either permanently or temporarily, at which point any license granted to you to use the Jagex Product or a part thereof will be automatically terminated or suspended and your Account Stopped. In such event, Jagex shall not be required to provide refunds, benefits or other compensation to users in connection with such discontinued elements of the Jagex Product unless required by law.

8. Game Rules

You must comply with the current version of any rules, guidelines, codes of conduct or instructions specified in any Jagex Product including our game rules, the current version of which for each Jagex Product are linked below (“Game Rules”). The Game Rules are expressly incorporated into these Terms. Any use of a Jagex Product not in accordance with the Game Rules exceeds the scope of the license granted by these Terms and is prohibited.

RuneScape Rules are here

Old School RuneScape Rules are here

9. User Content

You acknowledge that you will be responsible for whatever User Content you submit and you, not Jagex, will have full responsibility for the User Content, including its legality, reliability, appropriateness and originality and compliance with all applicable laws and regulations. You will comply with and be bound by the Terms relating to User Content, as set out in section 10 below.

We reserve the right without notice or refund, to monitor, record, suspend, remove or delete User Content and/or suspend or permanently disable your Account and/or to disclose to the relevant authorities any User Content if: (a) it is the subject of a complaint; (b) if we consider or suspect that that it breaches or may breach our Terms (including our content standards policy) or the rules of a Jagex Product (including the Game Rules); (c) if we consider that such steps are necessary to protect us or others; (d) a criminal act or civil wrong has been committed; or (e) we are required to do so by law or an appropriate authority.

If you wish to notify Jagex of a complaint in relation to User Content (including an allegedly defamatory statement), whether contained, as applicable, on our website, or in relation to a Jagex Product in any format and you believe such User Content, breaches the Terms set out in section 10, please email our customer support team and you will need to provide the following information:

  1. Your contact details, including your full name, player name (if applicable), your postal address, telephone number and email address.

  2. The full details of the material complained about and the reasons for the complaint.

  3. The exact and full url where you found the material and a screenshot of the in-game material;

  4. If the request relates to copyright or other intellectual property, provide proof that you are the rights holder and a statement that, under penalty of perjury, you are the rights holder or an authorised representative of the rights holder.

You have the ability to remove User Content which you have posted on a Jagex Product forum. This can be done through the editing features within the Jagex Product. If you would like assistance with this, please contact Jagex via the customer support section of the relevant Jagex Product website, application or device as applicable. You should be aware that removing User Content from public display may not ensure the complete or comprehensive deletion of the posted User Content.

10. Content standards policy

You shall ensure that all User Content created or posted by you satisfies the requirements set out in this section 10. These requirements apply in addition to our web page specific User Content policies, such as any policies on Jagex forum posts, in-game chat and private messaging or other policies published on our websites from time to time.

In addition to agreeing to comply with the letter of these provisions, you also undertake to comply with the spirit behind it. You must not encourage or assist any other user to breach these provisions. You are solely responsible for your User Content including any User Content you place on any wiki or forum or other third-party content sharing or social site.

User Content:

  • Must:

    • be accurate, complete, uploaded or sent in good faith and compliant with all applicable laws, regulations and codes of conduct; and
    • only be uploaded or sent if you own the rights in such content, have appropriate permission from the rights owner, or are otherwise authorized by law.
  • Must Not:

    • be obscene, hateful, inflammatory, threatening, intentionally misleading, harassing, sexually explicit or deceptive or fraudulent in anyway;

    • promote violence or discrimination, promote or endorse any illegal activity or otherwise be objectionable;

    • be defamatory or an invasion of an individual's right to privacy;

    • infringe the intellectual property or other rights of any third party, including copyrights, trademarks, database rights, any rights of confidentiality or any similar rights;

    • attempt to or purport to spread information that is false or inaccurate or misleading;

    • attempt to or purport to impersonate any person or misrepresent your identity, affiliation or connection to any other person;

    • include hyperlinks or connections to third party websites;

    • contain viruses, Trojans, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to affect the operation of any computer software, hardware or network;

    • reveal details that enable you or anyone else to be identified or contacted outside of the game (e.g. last name, postal/email address or telephone number);

    • have any commercial purpose;

    • involve junk mail, spam, pyramid selling or similar schemes; or

    • consist of any other content that, in our opinion breaches or may breach the spirit of or intention behind any of the above “must nots”.

You agree that by submitting any material of any kind to us (including but not limited to posting chat) for any purpose connected with any Jagex Product (for examples, suggestions and ideas for any game or contributions to any gallery page), you are giving us a non-exclusive, perpetual, irrevocable, transferable, sub-licensable, worldwide, royalty-free license to use, modify, copy, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part) publish and distribute such User Content for any purpose including the making available of such User Content to third parties, provided that Jagex may not use User Content in violation of the Privacy Policy. You agree to waive any moral rights to the extent permitted by law and that you will not withdraw the submission or attempt to make a charge for its use. Furthermore, you warrant and represent that you are the exclusive copyright and intellectual property rights holder in relation to the submission and that the submission in no way breaches the rights of any other person or entity.

Any User Content you upload to a Jagex Product will be considered non-confidential and non-proprietary. You warrant and represent that any User Content you upload is your original content, does not contain any third-party personal data, and that you have all necessary rights and consents to provide us with such User Content.

You undertake and acknowledge that you shall have no ownership or other proprietary interest in the Jagex Product or User Content that you create, except as expressly stated within these Terms. You undertake, acknowledge and agree that any interest in any elements of the User Content that represent, comprise, derive or are based upon any intellectual property rights which exist within the Jagex Product (including but not limited to any computer code, themes, objects, characters, character names, stories, dialogues, catch phrases, locations, concepts, artwork images, animation, sounds, musical compositions, audio-visual effects or text), including without limitation copyrights, trademarks and other intellectual properties therein and/or related thereto, whether or not registered or registerable, are owned by, or for the benefit of Jagex and its licensors.

11. Jagex Stopping your account

If, acting reasonably, we consider that:

  1. Our Terms or any Jagex Product rules (including the Game Rules) - have or may have been breached or will be breached; and/or

  2. there has been fraudulent, unlawful or abusive activity; and/or

  3. it is necessary in order to prevent or stop any harm or damage to us, to any Jagex Product, to other players, the general public or to you (if for example we feel you are spending an excessive amount of money on virtual items and content relating to any Jagex Product) then:

In our sole discretion, we may at any time: (i) Stop (as defined above) any or all of your Accounts for Jagex Products; (ii) restrict access to any content-uploading or other feature of the Jagex Product or related services; and/or (iii) restrict access to or delete Virtual Currency or anything acquired by means of Virtual Currency. These actions may result in loss of real money paid in prohibited transactions, such as Account trading. If we take any of the above action, you may have a right of appeal. Details can be found here

WE DO NOT GUARANTEE THE ONGOING SUPPLY OF ANY JAGEX PRODUCT OR THAT THE JAGEX PRODUCT AND ANY RELATED SERVICES AND CONTENT WILL BE AVAILABLE AT ALL TIMES, IN ALL LOCATIONS, OR AT ANY GIVEN TIME OR THAT WE WILL CONTINUE TO OFFER SUCH JAGEX PRODUCTS, RELATED SERVICES AND CONTENT FOR A PARTICULAR LENGTH OF TIME. UPON REASONABLE NOTICE TO YOU (AND WITHOUT REASON), JAGEX MAY STOP ANY ACCOUNT AND YOU ACKNOWLEDGE AND AGREE THAT YOU ARE NOT ENTITLED TO ANY REFUND FOR ANY AMOUNTS PAID IN CONNECTION WITH THE ACCOUNT.

12. Subscription and cancellations

You need a subscription to use certain features of Jagex Products. If you apply for a subscription, you must ensure all the information that you submit is true and accurate (including, without limitation, where requested, your credit/debit card number and expiration date, and other payment details) and that you have appropriate parental or guardian consent if you are under 18 years of age. You agree to pay all subscription fees specified when you apply including all applicable taxes. Unless otherwise stated, all prices shown for EU countries include VAT.

By submitting your order you are making an offer to subscribe to the relevant part of the Jagex Products. Your offer is accepted and a binding contract occurs when: (i) we send a message to your Account mail inbox confirming that your payment has been received, or (ii) you log into a Subscribers-only part of a Jagex Product (whichever comes first).

ALL SUBSCRIPTION PAYMENTS WILL CONTINUE TO BE TAKEN IN ADVANCE AT THE RELEVANT INTERVALS (E.G. MONTHLY IN THE CASE OF MONTHLY SUBSCRIPTIONS OR MONTHLY FOLLOWING AN INITIAL FREE TRIAL PERIOD WHERE INDICATED AND AGREED) UNTIL YOU CANCEL YOUR SUBSCRIPTION (SEE OUR CREDIT CARD AGREEMENT BY CLICKING ON THE LINK BELOW AND READ MORE ABOUT CANCELLING YOUR SUBSCRIPTION BELOW).

Payments by credit/debit cards are also subject to our credit/debit card terms, which form part of these overall Terms.

We reserve the right to alter the amount or Terms of our subscription fees at any time. This will only apply to Subscribers, who, following the change, take out new subscriptions or re-subscribe (their previous subscriptions having expired) and specifically agree to the new fees/terms in accordance with these Terms. For existing Subscribers who subscribed prior to the change in the subscription fee amounts and/or terms being implemented, then provided the existing Subscriber’s subscription has not expired or terminated or the nature and type of their subscription has not altered, such Subscribers will not be bound by such subsequent changes.

We reserve the right to charge you for any unauthorized use of your subscription by third parties.

Cancelling your subscription

You may cancel your subscription at any time by clicking the link here or visiting the Account management section on the menu screen of the Jagex Product.

Upon cancellation you will not be charged any further subscription fees. No payments already made in respect of subscriptions (including advance subscription payments made with periods remaining unused) or virtual currencies or items will be refunded (wholly or partly) but you can of course use up any unused subscription credit in the Account.

13. Virtual Currencies, micro-game credits and virtual items

In certain Jagex Products, you may be given the opportunity to purchase a license (or in our sole discretion, acquire a license as a free promotion) of: (i) Virtual Currencies, and/or (ii) credits that can be redeemed to play micro-games ( "Micro-Game Credits"). Virtual Currencies and Micro-Game Credits can be redeemed (i.e. used) to acquire certain digital goods/services in the Jagex Product, which we describe below as "Items". If you obtain a license to use such Virtual Currency or Micro-Game Credits from Jagex, you must check that they have been correctly credited to your Account and tell us immediately if not. If you confirm you wish to purchase or acquire a license to such Virtual Currencies and Micro-Game Credits (as applicable), we will only be legally bound to provide you with such a license of the Virtual Currencies and Micro-Game Credits (as applicable) if we (or our third party operators) subsequently notify you of our acceptance in response to your confirmation and only once the Virtual Currencies and Micro-Game Credits are made available as part of the Jagex Product.

You agree that when you obtain your Virtual Currencies and/or Micro-Game Credits from us or our authorized partners, you receive a personal, limited, non-transferable, non-sub-licensable, non-exclusive, revocable license to access and select the rights and entitlements that Jagex expressly makes available to you associated with such Virtual Currencies and/or Micros-Game Credits and only in respect of the applicable Jagex Product. The Virtual Currencies and/or Micro-Game Credits are licensed to you and not sold. Any license granted is subject to your strict compliance with these Terms.

PLEASE TAKE NOTE THAT VIRTUAL CURRENCIES AND MICRO-GAME CREDITS ARE SUBJECT TO THE FOLLOWING VERY IMPORTANT RESTRICTIONS:

Virtual Currency and Micro-Game Credits may expire if they have not been redeemed within a certain period after acquisition, so you should redeem these as soon as possible. The expiry period is whatever we specify when you acquire the Virtual Currency or Micro-Game Credits or, if we haven't specified a time limit, twelve months from acquisition.

Virtual Currency and Micro-Game Credits can only be redeemed within the world of the relevant Jagex Product where you acquired them. Each Jagex Product may contain one or more Virtual Currencies or Micro-Game Credits and unless otherwise stated, each Virtual Currency or Micro-Game Credit is independent and is not exchangeable for any other Virtual Currency or Micro-Game Credit in the same Jagex Product. WE MAY AT ANY TIME IN OUR SOLE DISCRETION CHANGE OR REMOVE ANY ITEM WHICH CAN BE ACQUIRED USING VIRTUAL CURRENCY OR MICRO-GAME CREDITS, AS WELL AS CHANGE THE AMOUNT OF VIRTUAL CURRENCY OR MICRO-GAME CREDITS NEEDED TO ACQUIRE A PARTICULAR ITEM. You may only redeem Virtual Currency or Micro-Game Credits for Items on offer at the time of redemption.

Virtual Currency and Micro-Game Credits do not have any inherent monetary value and are not your own private property. When you purchase or acquire the license to use Virtual Currency or Micro-Game Credits, you do not own the Virtual Currency or Micro-Game Credits. Instead they constitute an element of your license in the relevant Jagex Product. Similarly, any Virtual Currency or Micro-Game Credits balance shown in your Account does not constitute a real-world balance or reflect any stored monetary value in any real-world currency.

We do not provide any cash or refunds for Virtual Currency, Micro-Game Credits or Items (except as required by law) and Virtual Currency, Micro-Game Credits and Items do not have any real-world monetary value. Virtual Currency or Micro-Game Credits are for your personal use only and as part of your Account with the relevant Jagex Product. You must not sell or transfer, trade, or exchange them (whether by itself or by transferring your Account) or make them available to anyone else or attempt to do so, or encourage anyone else to do any of these things. Virtual Currency, Micro-Game Credits and Items can never be redeemed for real world money, goods or any other item of monetary value, and cannot be inherited. We may impose additional restrictions concerning the acquisition or redemption of Virtual Currency, Micro-Game Credits and Items. For example, we may cap the amount of Virtual Currency or Micro-Game Credits which can be acquired, held or redeemed in any particular period or we may impose restrictions based on your country of residence. CERTAIN ITEMS MAY ALSO ONLY BE AVAILABLE TO SUBSCRIBERS.

FOR THE AVOIDANCE OF DOUBT, VIRTUAL CURRENCY AND MICRO-GAME CREDITS HAVE NO CASH VALUE, DO NOT ACCRUE INTEREST AND, UNLESS OTHERWISE REQUIRED BY LAW, ARE NOT REDEEMABLE OR REFUNDABLE FOR ANY SUM OF MONEY OR MONETARY VALUE FROM JAGEX AT ANY TIME.

Jagex reserves the right to restrict access to, delete, reduce or liquidate Virtual Currency or Micro-Game Credits: (1) if you have misused the Virtual Currency or Micro-Game Credits; (2) if you have breached or may breach any of these Terms; (3) if the Virtual Currency or Micro-Game Credits were awarded in error; (4) if a payment for Virtual Currency or Micro-Game Credits is charged back or otherwise cancelled or reversed; or (5) if you have used Virtual Currency or Micro-Game Credits to conduct any fraudulent or illegal activity.

Jagex reserves the right to restrict access to or delete Items: (1) if you have misused the Items; (2) if you have breached or may breach any of these Terms; (3) if the Items were purchased using Virtual Currency or Micro-Game Credits awarded in error; or (4) if a payment for Virtual Currency or Micro-Game Credits used to purchase the Items is charged back or otherwise cancelled or reversed. In addition, Items that have been acquired by the redemption of Virtual Currency or Micro-Game Credits may expire after a period of time, which by default shall be twelve months from acquisition. In addition, Items may have particular restrictions, or be consumed or extinguished in the course of your use of a Jagex Product.

WE MAY AT ANY TIME DECIDE TO END IN PART OR ITS ENTIRETY THE VIRTUAL CURRENCY OR MICRO-GAME CREDITS PROGRAM FOR ALL OR ANY OF OUR JAGEX PRODUCTS. BEFORE WE DELETE THE UNUSED VIRTUAL CURRENCY OR MICRO-GAME CREDITS, WE WILL ENDEAVOUR TO CONTACT YOU TO GIVE A REASONABLE TIME PERIOD IN WHICH TO REDEEM THEM.

Jagex Product Bonds

Where applicable, within certain Jagex Products, users may be entitled to purchase from us, a bond (“Jagex Product Bonds”). These Jagex Product Bonds can be used to redeem or trade against certain other Virtual Currencies, Micro-Game Credits, subscriptions Items, any promotion Items run by Jagex, and any other particular virtual product or service in the relevant Jagex Product (these collectively as " Redemption Items"). All Jagex Product Bonds are redeemable or tradeable in the relevant Jagex Product and cannot be redeemed or traded across different Jagex Products. For example, in relation to the Jagex Product Old School RuneScape, users can purchase an Old School Jagex Product Bond from Jagex. Old School Jagex Product Bonds are tradeable only within Old School RuneScape and RuneScape Jagex Product Bonds are tradeable only within RuneScape. Old School Jagex Product Bonds cannot be transferred to RuneScape to use for RuneCoins or Keys, nor can RuneScape Bonds be transferred to Old School RuneScape. More information can be found at the links below:

OSRS click here

RS click here

If you obtain a Jagex Product Bond from Jagex, you must check that it has been correctly credited to your Account and tell us immediately if not.

PLEASE TAKE NOTE THAT JAGEX PRODUCT BONDS ARE SUBJECT TO THE FOLLOWING VERY IMPORTANT RESTRICTIONS:

Jagex Product Bonds can only be traded and redeemed within the Jagex Product to which they relate.

WE MAY AT ANY TIME CHANGE OR REMOVE ANY REDEMPTION ITEMS WHICH CAN BE PURCHASED USING A JAGEX PRODUCT BOND, AS WELL AS CHANGE THE AMOUNT OF THE JAGEX PRODUCT BOND NEEDED TO ACQUIRE A PARTICULAR REDEMPTION ITEM. You may only redeem the Jagex Product Bond for Redemption Items on offer at the time of redemption.

Jagex Product Bonds: (i) do not have any real-world monetary value; (ii) cannot be redeemed for real world money and cannot be inherited; and (iii) are not your own private property. A Jagex Product Bond constitutes an element of your license in a Jagex Product.

WE DO NOT PROVIDE ANY CASH OR REFUNDS FOR JAGEX PRODUCT BONDS (EXCEPT AS REQUIRED BY LAW). WE MAY IMPOSE ADDITIONAL RESTRICTIONS AT OUR SOLE DISCRETION CONCERNING THE ACQUISITION OR REDEMPTION OF JAGEX PRODUCT BONDS. FOR EXAMPLE, WE MAY CAP THE AMOUNT OF JAGEX PRODUCT BONDS WHICH CAN BE ACQUIRED, HELD OR REDEEMED IN ANY PARTICULAR PERIOD OR WE MAY IMPOSE RESTRICTIONS BASED ON YOUR COUNTRY OF RESIDENCE OR WE MAY IMPOSE RESTRICTIONS FOR OTHER REASONS WE DEEM NECESSARY.

Jagex reserves the right to restrict access to, delete, reduce or liquidate Jagex Product Bonds: (1) if you have misused the Jagex Product Bond; (2) if you have breached or may breach any of these Terms; (3) if the Jagex Product Bond was awarded in error; (4) if a payment for a Jagex Product Bond is charged back or otherwise cancelled or reversed; or (5) if you have used Jagex Product Bonds to conduct any fraudulent or illegal activity.

Jagex reserves the right to restrict access to or delete Redemption Items: (1) if you have misused the Redemption Items; (2) if you have breached or may breach any of these Terms; (3) if the Redemption Items were purchased using Jagex Product Bonds awarded in error; or (4) if a payment for Jagex Product Bonds used to purchase Redemption Items is charged back or otherwise cancelled or reversed. In addition, Redemption Items that have been acquired by the redemption of Jagex Product Bonds may expire after a period of time, which by default shall be twelve months from acquisition.

Redemption Items may have particular restrictions, or be consumed or extinguished in the course of your use of the relevant Jagex Product.

WE MAY AT ANY TIME DECIDE TO END PART OF OR THE ENTIRETY OF THE JAGEX PRODUCT BOND PROGRAM. BEFORE WE DELETE ANY UNUSED JAGEX PRODUCT BOND, WE WILL ENDEAVOUR TO CONTACT YOU TO GIVE YOU A REASONABLE TIME PERIOD IN WHICH TO REDEEM IT.

IF YOUR ACCOUNT FOR A JAGEX PRODUCT REMAINS DORMANT (I.E. IS NOT USED) FOR MORE THAN 12 MONTHS, AND THERE IS UNREDEEMED VIRTUAL CURRENCY, MICRO-GAME CREDITS OR JAGEX PRODUCT BONDS ASSOCIATED WITH YOUR ACCOUNT, WE MAY CHOOSE TO CREDIT YOUR ACCOUNT WITH ITEMS OF EQUIVALENT VALUE FOR THIS EXPIRED VIRTUAL CURRENCY, MICRO-GAME CREDITS OR JAGEX PRODUCT BONDS. WE WILL ENDEAVOUR TO CONTACT YOU BY EMAIL PRIOR TO SUCH ACTION BEING TAKEN.

You agree that Virtual Currency, Micro-Game Credits and Jagex Product Bonds cannot be sold or transferred (including selling or transferring the relevant Account) and cannot be exchanged for cash or any other goods and services, except for virtual items provided for within the appropriate Jagex Product.

You agree that we are not responsible for and provide no guarantee relating to the necessary use or registration of any lost Virtual Currency, Micro-Game Credits or Jagex Product Bonds, whether they are deleted by you, or lost through any virus, bug, glitch, or similar error.

14. Refund policy

We are happy to review requests for refunds on a case by case basis.

Unless required by law, we will not refund any amounts paid in relation to subscriptions, Micro-Game Credits, Jagex Product Bonds or Virtual Currency when:

  • You have been the victim of in-game scamming, as there are warnings about avoiding this on the Jagex Products (however, we will try to assist you to recover your Account).
  • You have been Stopped from a Jagex Product for violating these Terms including any rules of a Jagex Product (including the Game Rules) or the User Content policy.
  • You have been using unauthorised software to access the Jagex Product.
  • Jagex stops offering the Jagex Product.
  • You decide to cancel your subscription or Account.

If, after reading the above, you wish to request that we consider a refund, then please visit the Support section of the applicable Jagex Product website for assistance, providing as much information as possible. Payment support can be accessed here. Please note, refunds are given at the sole discretion of Jagex (however your statutory rights are unaffected).

Please also review our Cancellation Policy, which is incorporated by reference into these Terms.

15. Functioning of Jagex Products

We will use reasonable endeavours to maintain the operation of the Jagex Products and rectify faults as quickly as possible. Jagex reserves the right to modify, including by way of regular updates, the Jagex Products and we may have to suspend operation of a Jagex Product without notice for repair, maintenance, improvement, security or any other reason. If so, we will do our best to ensure that the suspension is as short as possible. We cannot accept responsibility for such suspensions, interruptions or errors caused by circumstances outside our reasonable control (see section 21 below).

Third Party Software

Some Jagex Products require additional software, known as “client software” in order to operate on certain devices. Jagex provides this client software for free on the relevant Jagex Product websites. Jagex recognises that for some Jagex Products, alternative software may exist (“Third-Party Software"). Jagex does not recommend, endorse or authorise the use of such Third Party Software with the relevant Jagex Product. Third-Party Software will never be available for download on any Jagex approved websites.

Jagex does however, currently tolerate such Third- Party Software to be used by users to access the relevant Jagex Product provided such Third-Party Software complies with any rules or guidance issued by Jagex (including the Game Rules), and such guidance shall be wholly within the sole discretion of Jagex. Jagex gives no warranties or representations in relation to any Third-Party Software and does not grant a license; any license to the user for such Third-Party Software is granted by the relevant third party who has provided the Third-Party Software.

Further, users who use such Third-Party Software do so at their own risk and accept that any warranties and representations whether contained in these Terms or implied by statute shall to the maximum extent applicable by law, not apply in respect of the Jagex Product when used in any way with such Third-Party Software.

Jagex expressly reserves the right, at any time, to restrict user access to the Jagex Product, if Third-Party Software is used by the user in relation to the Jagex Product and to require all users to use only Jagex authorised client software thereafter. In such circumstance, Jagex shall use its reasonable endeavour to ensure all users are notified in advance and given a reasonable opportunity to download and install Jagex authorised client software.

We cannot guarantee that any Jagex Product will work on or be compatible with or capable of being accessed on any particular devices, platforms, operating systems or equipment, or in conjunction with any particular non-Jagex approved software or connectivity services. We do not accept responsibility for such equipment, software or services. We also do not guarantee that the Jagex Product can be accessed in all geographic locations.

Minimum technical specs and compatibility information is available on the websites of the Jagex Products. For details click here

We cannot guarantee the ongoing supply of any particular Jagex Product.

16. Third party sites and technologies

JAGEX PRODUCTS MAY INCLUDE LINKS TO INTERNET SITES OR OTHER TECHNOLOGIES SUPPLIED BY THIRD PARTIES INCLUDING SITES/TECHNOLOGIES WHICH ENABLE YOU TO PAY BY MEANS OF PAYMENT METHODS PROVIDED BY THIRD PARTIES. WE MAKE NO PROMISES ABOUT THOSE THIRD-PARTY SITES TECHNOLOGIES OR THEIR CONTENT, PRODUCTS OR SERVICES AS THESE ARE OUTSIDE OUR REASONABLE CONTROL.

ANY THIRD-PARTY SITES OR TECHNOLOGIES SUGGESTED ARE NOT ENDORSED, CONTROLLED OR VERIFIED BY JAGEX. JAGEX DOES NOT GUARANTEE THAT ANY SUGGESTED TECHNOLOGIES WILL WORK ON YOUR COMPUTER OR BE VIRUS FREE. ANY SUGGESTIONS MADE ARE NOT A WARRANTY OF ANY KIND AND JAGEX IS NOT RESPONSIBLE FOR ANY DISRUPTION, PROBLEM, DAMAGE, DATA LOSS, COST OR INCONVENIENCE CAUSED BY THE SUGGESTED SITES OR TECHNOLOGIES. JAGEX WILL NOT PROVIDE SUPPORT FOR ANY SITES OR TECHNOLOGIES WHICH ARE NOT ITS OWN. JAGEX EXERCISES NO CONTROL OVER THE COPYRIGHT, PATENT OR TRADEMARK COMPLIANCE OR LEGALITY OF THE SUGGESTED SITES OR TECHNOLOGIES.

JAGEX PRODUCTS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. TO THE FULLEST EXTENT PERMITTED UNDER APPLICABLE LAW, WE PROVIDE NO EXPRESS, IMPLIED OR STATUTORY WARRANTIES THAT YOU WILL BE ABLE TO ACCESS OR USE A JAGEX PRODUCT AT THE TIMES OR LOCATIONS OF YOUR CHOOSING OR THAT A JAGEX PRODUCT WILL BE UNINTERRUPTED OR FREE OF ERRORS, BUGS, CORRUPTION, LOSS, INTERFERENCE, HACKING OR VIRUSES. ACCORDINGLY, JAGEX IS NOT LIABLE TO YOU FOR ANY LOSS OR DAMAGE THAT MIGHT ARISE, FOR EXAMPLE, FROM THE INOPERABILITY, UNAVAILABILITY OR SECURITY VULNERABILITIES OF THE JAGEX PRODUCT OR FROM YOUR RELIANCE ON THE QUALITY, ACCURACY, OR RELIABILITY OF THE JAGEX PRODUCT. WE ALSO MAKE NO GUARANTEE THAT THE JAGEX PRODUCTS WILL WORK WITH OR CAN BE ACCESSED ON ANY PARTICULAR DEVICES, PLATFORMS, OPERATING SYSTEMS OR EQUIPMENT, OR IN CONJUNCTION WITH ANY PARTICULAR SOFTWARE OR CONNECTIVITY SERVICES. WE DO NOT ACCEPT RESPONSIBILITY FOR SUCH EQUIPMENT, SOFTWARE OR SERVICES.

JAGEX EXPRESSLY DISCLAIMS LIABILITY FOR ANY LOSS OR DAMAGE CAUSED BY US OR OUR EMPLOYEES OR AGENTS IN CIRCUMSTANCES WHERE (A) THERE IS NO BREACH OF A LEGAL DUTY OF CARE OWED TO YOU BY US OR BY ANY OF OUR EMPLOYEES OR AGENTS; (B) SUCH LOSS OR DAMAGE IS NOT A REASONABLY FORESEEABLE RESULT OF ANY SUCH BREACH; OR (C) SUCH LOSS OR DAMAGE RELATES TO A BUSINESS. BY USING A JAGEX PRODUCT OR SERVICES OFFERED BY JAGEX, YOU AGREE TO WAIVE ANY LEGAL DUTY OF CARE OWED TO YOU BY JAGEX, TO THE MAXIMUM EXTENT ALLOWED BY LAW.

TO THE MAXIMUM EXTENT PERMISSIBLE BY LAW, OUR TOTAL LIABILITY, WHETHER ARISING IN CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, INCLUDING LIABILITY FOR ANY LOSSES, COSTS, EXPENSES OR DAMAGES THAT YOU SUFFER IN CONNECTION WITH A JAGEX PRODUCT OR THESE TERMS SHALL NOT EXCEED (IN AGGREGATE} THE MONETARY AMOUNT EQUIVALENT TO THE SUBSCRIPTION FEES, RELATING TO THE JAGEX PRODUCT, ACUTALLY PAID BY YOU TO JAGEX DURING THE TWELVE (12) MONTHS PRIOR TO THE DATE OF THE CAUSE OF ACTION FIRST ARISING. NOTWITHSTANDING THE FOREGOING, NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT JAGEX'S LIABILITY FOR ANY LOSS OR DAMAGE, TO THE EXTENT THAT SUCH LIABILITY CANNOT UNDER ANY APPLICABLE LAW BE EXCLUDED OR LIMITED.

YOU WILL BE LIABLE FOR ANY LOSS OR DAMAGE WE SUFFER ARISING FROM YOUR BREACH OF THIS AGREEMENT OR MISUSE OF A JAGEX PRODUCT.

WE DO NOT EXCLUDE OR LIMIT IN ANY WAY OUR LIABILITY TO YOU WHERE IT WOULD BE UNLAWFUL TO DO SO. THIS INCLUDES LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY OUR NEGLIGENCE OR THE NEGLIGENCE OF OUR EMPLOYEES, AGENTS OR SUBCONTRACTORS AND FOR FRAUD OR FRAUDULENT MISREPRESENTATION.

PLEASE NOTE THAT WE ONLY PROVIDE JAGEX PRODUCTS FOR PERSONAL USE. YOU AGREE NOT TO USE THE JAGEX PRODUCTS FOR ANY COMMERCIAL OR BUSINESS PURPOSES, AND WE HAVE NO LIABILITY TO YOU FOR ANY LOSS OF PROFIT, LOSS OF BUSINESS, BUSINESS INTERRUPTION, OR LOSS OF BUSINESS OPPORTUNITY OR ANY INDIRECT OR CONSEQUENTIAL LOSS.

NOTHING IN THESE TERMS AFFECTS YOUR STATUTORY RIGHTS AS A CONSUMER.

18. HOW WE MAY USE YOUR PERSONAL INFORMATION

We will use your personal data as set out in Our Privacy Policy.

RULES ABOUT LINKING TO JAGEX PRODUCTS

You may link to our home page or provide links to a Jagex Product's page within a third party app store or other third party site or platform, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it or the reputation of our products and services.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

We reserve the right to withdraw linking permission without notice.

If you wish to link to or make any use of content on a Jagex Product other than that set out above, please contact us at the relevant page.

19. LOCATION ALERTS AND NOTIFICATIONS

A Jagex Product may allow access to or make available opportunities for you to view certain content and receive other products, services and/or other materials based on your location. To make these opportunities available to you, the Jagex Product will determine your location using one or more reference points, such as GPS, Bluetooth and/or software within your device. If you have set your device to disable GPS, Bluetooth or other location determining software or do not authorize the Jagex Product to access your location data, you will not be able to access such location-specific content, products, services and materials. For more about how the Jagex Product uses and retains your information, please read our Privacy Policy.

We may provide you with emails, text messages, push notifications, alerts and other messages related to the Jagex Product, such as enhancements, offers, products, events, and other promotions. After downloading the Jagex Product or software, you may, depending upon the device, be asked to accept or deny push notifications/alerts. If you deny, you will not receive any push notifications/alerts. If you accept, push notifications/alerts will be automatically sent to you. If you no longer wish to receive push notifications/alerts from the Jagex Product, you may opt out by changing your notification settings on your device. With respect to other types of messaging or communications, such as emails, text messages, etc., you can unsubscribe or opt out by either following the specific instructions included in such communications, or by emailing us with your request at DPO@Jagex.com.

You agree to receive pre-programmed notifications on the Jagex Product from merchants if you have turned on locational services on your mobile telephone or other handheld devices (as the case may be).

20. General

These Terms and any document incorporated by reference constitute the entire agreement between the parties with respect to its subject matter and supersede any previous terms between the parties in relation to such matters. The limitations, exclusions and restrictions in these Terms shall inure to the benefit of Jagex's licensors, successor and assigns. These Terms are drafted in the English language and may be translated into other languages. The English language version of these Terms shall prevail if there is a conflict or inconsistency or clarification required with other language versions. The headings in these Terms are for ease of reference only and shall be disregarded in construing or interpreting the Terms. If we fail to enforce any provision of these Terms, that failure will not preclude us from enforcing either that provision (or any similar provision) on a later occasion. If any provision of these Terms is found by a court to be invalid, we agree that the court should endeavour to give effect to the parties' intentions as reflected in the provision and that other provisions remain in full force and effect. We may transfer all or part of our rights or duties under these Terms provided we take reasonable steps to ensure that your rights under these Terms are not prejudiced. As these Terms are personal to you, you may not transfer any of your rights or duties under it without our prior written consent. A person who is not a party to these Terms shall have no rights to enforce any its terms. These Terms are governed by the laws of England and Wales. You and we both agree that the courts of England will have exclusive jurisdiction in relation to any dispute connected with these Terms or the Jagex Products.

21.Force Majeure

Force majeure means any cause or event beyond the reasonable control of the affected party including without limitation war, civil war, armed conflict or terrorist attack, nuclear, chemical or biological contamination, pandemic, strikes, civil action, unavailability of the internet, unscheduled hosting and maintenance to systems, power and data losses and acts of God. We shall not be obliged to perform our obligations under these Terms to the extent that we are prevented from doing so by reason of an event of force majeure. Performance of these Terms may cease during the continuation of the force majeure event and for such time after that event ceases as is necessary for us to start satisfying our obligations again. For so long as such force majeure event is continuing, our corresponding obligations under these Terms shall be suspended to the same extent. If such force majeure continues for a continuous period in excess of four months, we may terminate access to the Jagex Products immediately on service of notice to you.

22. Complaints

If you are dissatisfied with a Jagex Product or any aspect of it, please contact us via the customer support section of the Jagex Product website here. If you are unhappy with the outcome of your complaint, please write to our registered office above providing us with the following information: your name, username, email address, the full details of your complaint, Jagex’s previous response to your complaint and why you disagree with the outcome. Please mark the letter for the attention of the “Customer Support Complaints Team”.