We hope you enjoy the subscription or micro transaction you recently purchased for one of our games. If you have queries about any payments made to Jagex Games Studio, please follow the steps outlined below:
If you do not recognise a payment that has been made to Jagex Games Studio, please ask members of your household if they used your card to make the payment.
If you are still unable to explain this payment, please visit our payment help area here.
When contacting us, you will also need to provide the following information, so that we can ensure you receive a fast response.
You are not a customer of Jagex
Please provide the following:
You or a member of your household are a customer of Jagex
Please provide the information listed above, with the following addition:
We endeavour to answer all queries within 48 hours; however, this may take longer during peak periods. Thank you for your patience.
If you have any questions about multiple or duplicate payments that have been made on your account, please visit our payment help area here.
When contacting us, you will also need to provide the following information, so that we can ensure you receive a fast response.
We endeavour to answer all queries within 48 hours; however, this may take longer during peak periods. Thank you for your patience.