Date: 2nd September 2021

Young Person's Privacy Policy

This is a summary of (and not a substitute for) our full privacy policy which you can find here.

This document is about how we use, and how we look after, information we have got about you and the rights that you have.


Here are the key facts:

Who are we?

  • We are a videogames company called Jagex. Our address is 220 Cambridge Science Park, Cambridge, England, CB4 0WA.

You can always:

  • ask us for a copy of the information we have about you;
  • ask us to update the information we have about you;
  • ask us to delete the information we have about you; or
  • ask us questions about how we use your information.

We will always:

  • follow the law on how we keep and use the information we have about you.


We will never:

  • give the information we have about you to anyone else, unless:
    • you tell us we can;
    • we think that doing so will protect you from harm; or
    • the law says we have to (e.g. to prevent a crime); or
  • use the information you have given us to sell you anything (unless you have told us we can).

And here is the detail:

Here at Jagex, we do our very best to keep your information safe and private and will only use your information when the law allows us to. Privacy rules can be complicated, so we have tried to simplify things for you below to help you to understand what information we collect about you, how and why we use it and your rights relating to your information. We hope that this will help you but if you have any questions, you can contact our data protection officer at DPO@jagex.com. You can also read our full privacy policy and you should speak to your parent or guardian if you are unsure about any of the information below.

Please be aware that we may need to update our privacy policy so that we can let you know of any changes to the way in which we use your information or where there are changes in law. You should check back and look at this document from time to time to make sure you are aware of any changes. Where we make any important changes to this policy, the End User Licence Agreement, the Game Rules or our Terms and Conditions, we will notify you.

What information we collect about you

There are a few different types of information we might collect, depending on how you use our site. We might collect:

  • your name;
  • your date of birth, email address and username;
  • information about the games you have signed up to play;
  • technical information from your computer, mobile phone or other device that you use to visit our website or play any of our games;
  • your login details;
  • your social media handle; or
  • information about your visit to our site, including the way that you play any of our games, any searches you made on the site and other sites that you go to from our site. Some of this information is provided by cookies (little bits of computer software) that operate on our site. For more information about cookies, how they work and the ones we use on our site, please see our Cookies Policy.

When and how do we collect your information?

We get your information from you. We do this when:

  • you create an account to play one of our games;
  • you get in touch with us by email or via our website (e.g. if you need help with one of our games);
  • you enter one of our competitions or ask to receive one of our newsletters; or
  • you follow us on social media, message us or comment on our posts on Facebook, Instagram, Twitter, etc.

Why do we use your information?

We use the information about you:

  • to provide you with an account and let you play our games or purchase products from us;
  • to keep records of who is playing our games and any payments made to us;
  • to send you information about our games;
  • if you take part in a competition;
  • to help us manage and improve our business (e.g. to make our games better for you);
  • to fix any problems that you might have playing our games; or
  • to make sure that our games are safe.

We can only use your information when we are allowed by law. For instance, we are allowed to use your information:

  • when you have agreed;
  • when we need to by law;
  • to let you play our games and provide you with any products you have requested; or
  • for our own interests (e.g. to help us to manage, protect and improve our business and our games) provided that this does not cause you any harm.

A lot of information that we ask you for, we need so that we can let you play our games. You can always choose not to give us your information but if you do so, you might not then be able to play.

How long do we keep your information?

We will keep your information only for as long as we need it or for as long as the law requires.

Who do we share your information with?

We may share your information:

  • with other organisations to improve your experience playing our games and to help improve our business; or

  • if we sell our business or we buy or work with another business.

If you are in the UK or a country within the European Economic Area (EEA), we need to let you know that your information may be shared with organisations located outside of your country.

We will follow data protection laws to make sure that any organisation we share your information with complies with rules to protect your information and keep it safe.

How do we keep your information safe?

We have put measures in place to protect your information and keep it safe and to make sure that anyone who works with us keeps your information safe. We will act quickly if we become aware that your information is not safe.

Your rights

You have certain rights regarding your information. These depend upon where you live and some rights might not always apply. You may have the right at any time to:

  • ask us for a copy of the information we have got about you;
  • change the information we have about you, or update it, if it’s wrong;
  • change how you’d like us to get in touch with you;
  • ask us to delete all the information we have about you;
  • or tell us if you are worried about the way we are keeping or using your information and want to make a complaint about this.

You always have the right to tell us not to send you marketing information about our games, products and events.

To do any of these, the address is 220 Cambridge Science Park, Cambridge, England, CB4 0WA or email: DPO@jagex.com

We will aim to get back to you in around a month – or sooner, if possible.

You can find more information about your rights in our full Privacy Policy.

You can reach out to us if you have any questions about how we keep your information safe and private.

If you are unhappy about the way that we are using your information, you can make a complaint to the Information Commissioner's Office (ICO).