Date: 2nd September 2021
This document is about how we use, and how we look after, information we have got about you and the rights that you have.
Who are we?
You can always:
We will always:
We will never:
There are a few different types of information we might collect, depending on how you use our site. We might collect:
We get your information from you. We do this when:
We use the information about you:
We can only use your information when we are allowed by law. For instance, we are allowed to use your information:
A lot of information that we ask you for, we need so that we can let you play our games. You can always choose not to give us your information but if you do so, you might not then be able to play.
We will keep your information only for as long as we need it or for as long as the law requires.
We may share your information:
with other organisations to improve your experience playing our games and to help improve our business; or
if we sell our business or we buy or work with another business.
If you are in the UK or a country within the European Economic Area (EEA), we need to let you know that your information may be shared with organisations located outside of your country.
We will follow data protection laws to make sure that any organisation we share your information with complies with rules to protect your information and keep it safe.
We have put measures in place to protect your information and keep it safe and to make sure that anyone who works with us keeps your information safe. We will act quickly if we become aware that your information is not safe.
You have certain rights regarding your information. These depend upon where you live and some rights might not always apply. You may have the right at any time to:
You always have the right to tell us not to send you marketing information about our games, products and events.
To do any of these, the address is 220 Cambridge Science Park, Cambridge, England, CB4 0WA or email: DPO@jagex.com
We will aim to get back to you in around a month – or sooner, if possible.
You can reach out to us if you have any questions about how we keep your information safe and private.
If you are unhappy about the way that we are using your information, you can make a complaint to the Information Commissioner's Office (ICO).